Freshworks Inc
Freshworks provides AI-powered ITSM and customer service software to deliver scalable employee and customer experiences designed to boost productivity, streamline operations, and drive growth.
Vendors
13Third parties this company currently discloses, grouped by function when classified.
Added Sep 26, 2026
The service is not applicable for customers who configure an external mail service for sending and receiving emails via the product. All the other customers are served via Freshworks' native email service and SendGrid is used as a backup service provider to cover for any emergencies. This service can be disabled from the backend, if a customer wishes so.
Added Sep 26, 2026
Twilio provides a platform to programmatically initiate and receive calls and SMS through Freshcaller.
Added Sep 26, 2026
Mailgun is used by Freshsuccess as an email service provider to deliver bulk email campaigns that are triggered programmatically from the product as well as for sending individual emails to end-users
Added Sep 26, 2026
Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. Almost all data stored, processed and transmitted through Freshworks products and services resides on Amazon Web Services data centers.
Added Sep 26, 2026
Firebase Analytics helps us understand performance and usage metrics of our iOS and Android apps, thereby allowing us to optimize the apps performance to provide a better app experience for the users.
Added Sep 26, 2026
Freshworks offers various AI functionalities using a combination of its own proprietary AI models and models derived from Microsoft Azure OpenAI. Users will have the ability to apply human oversight on the output derived from the AI services. Customers will have the ability to enable or disable the services via their admin console.
Customers
1Companies whose current disclosures name this company as a vendor.
Potential customers
177Companies using another vendor in one of Freshworks Inc’s categories, excluding Freshworks Inc’s observed customers.
These companies use another vendor in the same category but do not currently name Freshworks Inc. This is an observed relationship pattern, not a claim of buying intent.
Uses Salesforce, Inc.
Uses Datadog, Fivetran, Inc., Google LLC +2 more
Uses ElevenLabs, Google LLC, Intercom, Inc. +8 more
Uses Anthropic, PBC, AssemblyAI, Astronomer +12 more
Uses Discord, Google LLC, Usercentrics +6 more
Uses ElevenLabs, OpenAI, LLC, cloudflare.com +1 more
Uses Fireworks AI, Inc., Google LLC, PostHog +9 more
Uses Datadog, Okta, Inc., Ravelin +2 more
Uses Chartmogul GmbH & Co., FrontApp, Inc., Google LLC +4 more
Uses Google LLC, Microsoft Corporation, Salesforce, Inc. +2 more
Uses Datadog, cloudflare.com, sentry.io
Uses status page
Uses Anthropic, PBC, Google LLC, OpenAI, LLC +2 more
Uses Better Stack, Microsoft Corporation, PostHog
Uses Google LLC, Zendesk, sentry.io
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Uses Commvault, Egnyte, Google LLC +2 more
Uses Microsoft Corporation, Salesforce, Inc., box.com
Uses WarpStream
Uses Anthropic, PBC, Datadog, Modal +1 more
Uses Google LLC, Mailgun Technologies, Inc., Zendesk +1 more
Uses Deepgram, Modal
Uses Anthropic, PBC, ElevenLabs, Google LLC +14 more
Uses Amazon Web Services, Inc., Anthropic, PBC, Google LLC +9 more
Uses Datadog, Google LLC, Microsoft Corporation +2 more
Uses Better Stack
Uses Anthropic, PBC, Basis Theory, Inc., Cartesia +17 more
Uses Modal, Plain, PostHog
Uses Google LLC, Microsoft Corporation
Uses Google LLC, Microsoft Corporation
Uses Google LLC, PostHog, Zendesk +1 more
Uses AWS, Anthropic, PBC, Creatify +17 more
Uses sentry.io
Uses Datadog, Google LLC, Pylon Labs +8 more
Uses WorkOS, Inc.
Uses CoreWeave, Inc., Discord, GMI +9 more
Uses Anthropic, PBC, Fireworks AI, Inc., Google LLC +2 more
Uses Datadog, Snowflake, Inc., sendgrid.com
Uses Databricks, Inc., Google LLC, Mailgun Technologies, Inc. +8 more
Uses Google LLC, Microsoft Corporation, OpenAI, LLC +7 more
Uses Anthropic, PBC, Boomi, LP (formerly Rivery), Datadog +24 more
Uses Newsroom
Uses Anthropic, PBC, Browserbase, Datadog +16 more
Uses Datadog, Google LLC, Microsoft Corporation +3 more
Uses AssemblyAI, Datadog, Google LLC +9 more
Uses Google LLC, Help Scout, Postmark +3 more
Uses Anthropic, PBC, ElevenLabs, Google +4 more
Uses Datadog, Environmental Systems Research Institute, Inc. (ESRI), FingerprintJS Inc. +7 more
Uses Anthropic, PBC, Bird.com Inc. Provides Sparkpost, an email delivery provider. United States, Cartesia +9 more
Uses Anthropic, PBC, Datadog, OpenAI, LLC +3 more
Uses Incident.io, Nango, Pylon Labs +3 more
Uses cloudflare.com
Uses Anthropic, PBC, Fireworks AI, Inc., Google LLC +6 more
Uses Wasabi Technologies, LLC
Uses Better Stack
Uses Datadog, Google LLC, Mixpanel +2 more
Uses Google LLC, Intercom, Inc., Salesforce, Inc. +1 more
Uses Amplitude, Inc., DocuSign, Inc., Google LLC +8 more
Uses Discord, Instantly.ai, cloudflare.com +2 more
Uses Anthropic, PBC, OpenAI, LLC, PostHog +3 more
Uses CamelAI, CloudConvert, Composio +16 more
Uses Backblaze, Inc., Black Forest Labs, CoreWeave, Inc. +16 more
Uses Anthropic, PBC, Braintrust Data Inc., OpenAI, LLC +3 more
Uses Andromeda Cluster, Inc., Cirrascale, Civo Limited +16 more
Uses ClickHouse, Datadog, Google +6 more
Uses Boost Run, Data Zoo Pty Limited, Databricks, Inc. +23 more
Uses Better Stack
Uses Google LLC
Uses Anthropic, PBC, Braintrust Data Inc., Cohere Inc. +18 more
Uses Datadog, Salesforce, Inc., Twilio, Inc. +3 more
Uses Cerebras, Confluent, CoreWeave, Inc. +11 more
Uses Datadog, Fivetran, Inc., Google LLC +13 more
Uses Amplitude, Inc., Datadog, Pylon Labs +3 more
Uses Anthropic, PBC, Cumul.io Inc., Datadog +12 more
Uses FastSpring, Intercom, Inc.
Uses Salesforce, Inc.
Uses Google LLC, Langchain (using Langsmith product), Microsoft Corporation +3 more
Uses Amplitude, Inc., Canny, Databricks, Inc. +8 more
Uses Google LLC, WorkOS, Inc., slack.com
Uses Anthropic, PBC, Attio, Braintrust Data Inc. +26 more
Uses Intercom, Inc., OpenAI, LLC, Twilio, Inc.
Uses Cerebras, Deepgram, Google LLC +3 more
Uses Anthropic, PBC, ClearFeed, Datadog +21 more
Uses Anthropic, PBC, Datadog, OpenAI, LLC +3 more
Uses Microsoft Corporation, Salesforce, Inc.
Uses Google LLC, doubleclick.net, linkedin.com +2 more
Uses Datadog, Fireworks AI, Inc., IntouchCX, Inc. +4 more
Uses Anthropic, PBC, AssemblyAI, Cartesia +27 more
Uses Datadog, Google LLC, Mixpanel +8 more
Uses FrontApp, Inc., cloudflare.com
Uses Google LLC, PostHog, RB2B Privacy Policy
Uses Census, Datadog, Google LLC +5 more
Uses Datadog, Google LLC, Mailgun Technologies, Inc. +6 more
Uses cloudflare.com
Uses Data Sources, Data Sources, Data Zoo Pty Limited +15 more
Uses Datadog, Google LLC, Mailgun Technologies, Inc. +2 more
Uses Amplitude, Inc., Courier, Datadog +12 more
Uses Loops.so, Plain, fly.io +1 more
Uses Datadog, Google LLC, Intercom, Inc. +3 more
Uses DVELP/Sabio, Datadog, Deepgram +15 more
Uses Better Stack